I have had difficulties Together with the Tech Support for the home Web also so tough we used more than an hour coping with a concern. I’ve been having for months and months.
Also, our phone line to your house came down in a windstorm the opposite evening, as did our neighbors. We do not utilize a landline any more, but the cable is in the road and nevertheless linked on your house finish. I suggested that they just remove it completely. They mentioned as I did not have an active landline, they would not deliver a technician out to scrub up the wire in the middle of the street.
We're sorry to listen to about all of these complications you've got experienced with both equally tech support and billing. Make sure you ship us a private concept, and we’ll function to acquire you the aid and observe-up needed to solve these issues immediately.
Only sort the main points within your inquiry in a very concept and it will be sent to a human agent. Messaging here is asynchronous (non-Reside), to help you shut the application or go about your working day even though the agent operates towards locating you a resolution.
How do I learn that person. I believe I am going right into a new billing cycle And that i are already running in circles for months
I realize it is very frustrating for the reason that I am in the same circumstance, even though it really is about the TV signal that has been misplaced.
I wasn't telling but making an attempt to speak to him nevertheless he acquired mad and hung up. That is absurd and intensely Terrible customer service. I will likely be pulling my two strains from Telus . If Here is the customer service consumers are getting from the reps than you might want to resource it in other places. I have been with Telus for approximately 14 several years and It really is quite unfortunate that it's arrive at this . Thinking about these threads and comments remaining by Other people it appears I'm not the sole a person.
Absolutely not the encounter we would like our customers to get. Be happy to deliver us a private message and we will discuss our possibilities to obtain this settled for you.
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Moreover, I was disconnected multiple periods when seeking to talk to support and in many cases still left on keep with no resolution.
The TELUS staff acknowledges that our get the job done spans many Territories and Treaty locations and we have been grateful for the normal Know-how Keepers and Elders who're with us these days, anyone who has long gone in advance of us plus the youth that inspire us.
Specialist was extremely handy. I had been obtaining quite disappointed as almost nothing seemed to be Doing work. He walked me via the method with easy Guidelines. And it lastly labored. Good position!
That is a significant squander of your time and only generates an exceptionally pissed off customer ahead of they get to speak on the CSR and now the CSR has to manage an by now pressured to their limit customer.